Sometimes, no matter how well we’ve packed it, somebody decides to put a forklift through it. Sometimes, it turns out that you’ve gotten the wrong item. We understand. We’re happy to make things right. Please help us make it easier by following our return policy.
RETURN FOR DAMAGE IN SHIPPING: All orders are handled and packaged to ensure their safe and sound arrival. If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement of your order or refund. If, upon opening your package, you find the contents damaged, please keep all of the original packaging and notify us immediately via email email@example.com.
RETURN FOR WRONG ITEM OR AN ITEM YOU DO NOT WISH TO KEEP. If you decide that your purchase simply isn’t right, you may return the item within 14 days of receipt. James Houston Design will issue refunds or store credit for goods returned (LESS SHIPPING) in the original packaging AND if received in sale-able condition. Please contact us in advance for Return Merchandise Authorization (RMA) and please return the item with care using the original packing when shipping. Poorly re-packed items may result in a refused refund.
CONTACT INFORMATION FOR RETURNS
James Houston Design
firstname.lastname@example.org – please contact us for return address
Please be sure to have the following information at hand:
Also, please provide a copy of your receipt and a note referring to any communication you have had with us included in the return shipment.